Return / Exchange Policy & Customer Satisfaction
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. Returned items must be new and in unused condition and must management approval and also be subject to a 20% restocking fee. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders are non-refundable. Bedding and Upholstery are also non-refundable and can't be exchanged. All returns and warranty claims are subject to shipping charges. If your item was shipped "Free Shipping," we will charge our actual outbound shipping charges. All returns are subject to a 20% restocking fee plus shipping charges. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled, it is no longer returnable.
If you refuse delivery, please keep in mind that your purchase will then be subject to this Return Policy and specific Manufacturer rules.
The estimated shipping time is between 4-21 working days.
Curb side delivery
This way of getting our products to you is the most economical way there is. Instead of sending three costly workers on a truck, we leave the merchandise either on your driveway or sidewalk, using only one worker. We do NOT bring it inside the home, but will leave it inside your garage. Have a friend over to help bring the merchandise in and set it up. This is how you save money! If you absolutely need white glove two or three man delivery, where we set up all pieces and we take away all packing materials, that can be arranged.for most areas for a cost of $99. If you require 2 man in home dropoff , where we place the item in a room of your choice, the cost is $49 to most areas. Please contact us for an exact quote based on your needs.
Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear on the card you used.
Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges.
All returned products must be in their original condition and packaging. Unfortunately, if products have been assembled or modified, we cannot take them as returns. Also, restocking or repacking fees of 20% are charged by some manufacturers and warehouses to cover labor, paperwork and shipping carton replacement. Finally, certain products cannot be returned because our suppliers cannot take them back, such as those customized to your specifications.
If you have any questions about whether a product can be returned, please call us before ordering.
Damaged & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
Suspected or Actual Damage If Shipped by Truck Freight
If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves.
If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.